Article 1 (Definitions)
1.
Subscription Plan / Subscription Order
2.
Individual Plan / Individual Order
3.
Agency Fee
4.
Order Information
5.
Payment for Products
6.
Payment Request
7.
Product Order
8.
Purchase Confirmation
9.
Order Form
10.
Order Cancellation Request Form
Article 2 (Refund of Subscription Plan)
1.
The subscription plan becomes effective at the time the user pays the subscription fee and remains valid for 30 days from the payment date.
2.
After users have received a payment request, the subscription plan cannot be refunded.
3.
Users who have not received a payment request can receive a full refund for the subscription plan within two weeks of plan purchase.
4.
Even if users have not received a payment request, they can only receive a 50% refund if two weeks have passed after the subscription plan purchase.
Article 3 (Order Cancellation and Refund)
1.
Orders can be canceled before the payment for the service fee has been completed.
2.
To cancel an order, an order cancellation request form must be filled out and submitted.
a.
If the order cancellation request form is not submitted, the company may request its submission.
b.
If the order cancellation request form is missing some essential information, the company may request its correction.
c.
Failure to comply with the company's legitimate requests may result in restrictions on future service use.
3.
After the payment for the service fee has been completed, only the payment for products can be refunded, and the agency fee is non-refundable.
Article 4 (Provision of Order Information)
1.
Users must accurately check their subscription status when filling out the order form.
a.
If a user who has not purchased a subscription plan place a subscription order, the company may convert the order to an individual order and adjust the price accordingly without the user's consent.
b.
If the company sets a legitimate individual order price for a user who has not purchased a subscription plan and the user does not comply, the company may cancel the order without the user's consent.
2.
Users must diligently fill out the order information without omission when filling out the order form.
a.
The company will specify the format for submitting order information to the user in advance.
b.
Users must submit order information according to the format specified by the company in advance.
3.
In the case of missing essential order information, the company may request the user to provide the necessary order information.
a.
If the user does not comply with the company's legitimate request for order information, the company may cancel the order without the user's consent.
4.
Users can register up to two delivery addresses.
a.
Delivery addresses can be changed once per month.
b.
Users who have purchased a subscription plan can use the service for the two registered delivery addresses up to five times per month without a agency fee.
Article 5 (Payment Request)
1.
Based on the order information submitted by the user, the company will accurately calculate the agency fee and request payment. At this time, the payment for products will also be requested.
a.
The company must transparently disclose the service fee calculation details.
b.
If the company miscalculate the agency fee intentionally, the entire agency fee will be refunded to the customer.
c.
If the company miscalculate the payment for products intentionally, both the payment for products and the agency fee will be refunded to the customer.
2.
Within 24 hours of the user's order form submission, the company must provide the user with an image of the pre-payment screen that confirms the order information has been accurately reflected.
a.
The pre-payment screen image must be provided in English or Korean.
b.
If it is difficult to request payment within 24 hours, the company must inform the user of this in advance.
3.
The user should carefully review the pre-payment screen image provided by the company, confirm that there are no issues, and then proceed with the payment for products and the agency fee.
Article 6 (Product Price and Agency Fee)
1.
The user should send the requested payment for products and agency fee accurately and promptly.
a.
If the user does not send requested payments within 3 hours, the company may cancel the order without the user's consent.
Article 7 (Product Order and Delivery Confirmation)
1.
The company should not embezzle or use the received payments for any other purpose.
a.
If the received payments are embezzled or used otherwise, causing inconvenience to the customer, the company should refund double the amount.
2.
The company must provide detailed delivery status information upon the user's request.
3.
The company must confirm whether the user has received the product upon delivery completion.
Article 8 (Responsibility for Order/Delivery Errors)
1.
If the user incorrectly fills out the order form, resulting in an unsuccessful order, the user bears full responsibility, and the company holds no liability.
2.
If the user incorrectly fills out the delivery address, causing a misdelivery, the user bears full responsibility, and the company holds no liability.
3.
The user is responsible for any discrepancies between the order information and the actual product if they occur after reviewing the pre-payment screen image. The company may assist with refund or exchange procedures but does not hold direct responsibility.
4.
If the user correctly submits and reviews the pre-payment screen image, but the company makes an error, the company must proceed as follows based on whether the order can be canceled:
a.
If cancelable, the company should cancel the order immediately and reorder the correct product.
b.
If not cancelable, the company should refund the incorrect product and reorder the correct one.
5.
In case of delays due to the order error made by the company, the company must inform the user about the extent of the delay.
6.
If the user wishes to cancel the order due to the delay caused by the company, the entire amount would be refunded regardless of the payment status.
7.
If the user wishes to proceed despite the delay, the company should refund one-third of the agency fee and continue as originally planned.
a.
For subscription plan users, refund 6,340 KRW, one-third of the subscription fee of 20,000 KRW.
b.
For individual plan users, refund one-third of the agency fee.
c.
Round up the refund amount to the nearest tenth.
Article 9 (Refund and Exchange)
1.
The company should fully support the user's reasonable refund and exchange requests.
a.
The company must provide detailed guidance on the refund and exchange methods, user obligations, responsibilities, return fees, and expected collection time.
b.
If additional communication with the seller or delivery man is needed, the company must support the entire process.
2.
The user must check the condition of the product within 48 hours of delivery.
a.
If no refund or exchange is desired, the user must notify the company of the purchase confirmation within 48 hours.
b.
If a refund or exchange is desired, the user must provide detailed reasons to the company.
3.
The user cannot request support for refund or exchange if the product is damaged due to their negligence or if the product is non-refundable or non-exchangeable as per regulations.
a.
If the user disrupts the service operation by concealing damages during the refund and exchange request, the company may refuse support without the user's consent and restrict future service use.
4.
If the user does not follow the company's pre-provided guidance for refund and exchange, resulting in unsuccessful procedures, the user bears full responsibility.
a.
If the refund and exchange fail due to the user's responsibility, the company may cancel the return or exchange without the user's consent.
5.
If the company's guidance was insufficient, leading to unsuccessful refund and exchange, the company should:
a.
Provide additional feasible methods for refund and exchange to the user.
b.
Bear all costs incurred for the additional refund and exchange methods.
c.
If no method is feasible, fully refund the product price and agency fee .
Article 10 (Protection of Personal Information)
1.
The company should not use the user's order information and personal information for any purpose other than product ordering and service operation. The user's order information and personal information should not be disclosed to external parties.
a.
In the context of product ordering and service operation, the personal information provided by the user for ordering may be shared with the vendor while the company orders products and operates service.
2.
The company must obtain prior consent from the user when receiving their order information and personal information.